Resolved after 4 hours 21 minutes, affecting Vertex Cloud Payroll Tax, on October 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 08, 2025, 02:07 PM UTC
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
- monitoring Oct 08, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 06:29 PM UTC
This incident has been resolved.
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