VentraIP Outage History
VentraIP is up right nowPingoru has recorded 28 incidents for VentraIP: 28 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 237 of 720 (33%) |
| May 2026 | 5 | 312 of 744 (42%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 7 | 94 of 562 (17%) |
Incidents, newest first
Major October 22, 2026 Unplanned outage for s01bd.syd2.hostingplatform.net.au 9h 7m
Started Oct 22, 2026, 01:06 PM UTC· resolved Oct 22, 2026, 10:14 PM UTC
- investigating Oct 22, 2026, 01:34 PM UTC
Our infrastructure team looked into the issue, and this server is now recovering.
- resolved Oct 22, 2026, 10:14 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 21, 2026 Temporary file upload restrictions for customer websites 14h 42m
Started Oct 21, 2026, 01:01 PM UTC· resolved Oct 22, 2026, 03:44 AM UTC
- identified Oct 21, 2026, 01:01 PM UTC
Due to the upcoming critical PHP security release, we have preemptively implemented additional security measures for PHP file uploads against our hosting servers, and Fully Managed VPS services. This means that if your website has a form that supports file attachments/uploads, you may encounter issues with it. We do apologise for the inconvenience this may cause you and your clients. Ensuring the security and stability of our hosting servers remains our number one priority. Once we have received a patch from the PHP team, we will remove the additional security measures and update this status.
- identified Oct 21, 2026, 09:58 PM UTC
CloudLinux has published security patches for PHP versions 5.2 and newer, and our team is currently working to roll out these updates across our hosting servers. We will safely re-enable PHP file uploads as soon as the updates are fully deployed and confirmed to be working. Thank you for your continued patience.
- resolved Oct 22, 2026, 03:44 AM UTC
The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normally. If you experience any ongoing issues, please reach out to our Technical Support team via eTicket. Thank you for your patience and understanding while we worked towards resolving this issue.
Major October 21, 2026 Temporary file upload restrictions 20h 13m
Started Oct 21, 2026, 07:31 AM UTC· resolved Oct 22, 2026, 03:44 AM UTC
- identified Oct 21, 2026, 07:31 AM UTC
Due to the upcoming critical PHP security release, we have preemptively implemented restrictions on file uploads via forms across our interface systems, including the VIPsites media manager. This will also include Change of Registrant forms where documentation is requested, and attachments on support requests. We thank all our partners for their understanding, and once the restrictions are removed, we will update this status.
- identified Oct 21, 2026, 09:58 PM UTC
CloudLinux has published security patches for PHP versions 5.2 and newer, and our team is currently working to roll out these updates across our hosting servers. We will safely re-enable PHP file uploads as soon as the updates are fully deployed and confirmed to be working. Thank you for your continued patience.
- resolved Oct 22, 2026, 03:44 AM UTC
The PHP security updates have been successfully deployed, and the temporary restrictions on PHP file uploads have been lifted. All file upload functionality is now operating normally. If you experience any ongoing issues, please reach out to our Technical Support team via eTicket. Thank you for your patience and understanding while we worked towards resolving this issue.
Major October 19, 2026 Emergency maintenance for r341.syd3.hostingplatform.net.au and r142.syd1.hostingplatform.net.au 3m
Started Oct 19, 2026, 12:52 AM UTC· resolved Oct 19, 2026, 12:56 AM UTC
- resolved Oct 19, 2026, 12:56 AM UTC
We've now resolved the incident. Thanks for your patience.
Major October 19, 2026 Emergency VPS node maintenance. 4h 3m
Started Oct 19, 2026, 12:32 AM UTC· resolved Oct 19, 2026, 04:35 AM UTC
- identified Oct 19, 2026, 12:32 AM UTC
We are applying a critical patch to our VPS nodes now, this is to ensure the security and stability of our VPS products. We believe that VPS services that are on these nodes should only be impacted for <15 minutes at this stage. We will update this status once the maintenance is completed.
- identified Oct 19, 2026, 01:43 AM UTC
Our infrastructure team is still applying the patch to our VPS nodes. This is taking longer than expected. You should not see any interruptions to your service whilst we continue our work at this stage. We will provide more updates as they come and as patches are applied.
- resolved Oct 19, 2026, 04:35 AM UTC
The current maintenance has now been completed. We thank our customers for their patience and if you notice anything not quite right, please contact our technical support team.
Major October 1, 2026 High Support Volume Notice 11h 17m
Started Oct 01, 2026, 04:08 AM UTC· resolved Oct 01, 2026, 03:26 PM UTC
- investigating Aug 28, 2026, 02:39 AM UTC
Due to recent Legacy Email Migrations and cPanel Infrastructure updates, we are currently experiencing a high volume of inquiries across our eTickets, phone, and LiveChat channels. Our team is working hard to reach everyone as quickly as possible. We sincerely thank you for your patience and understanding during this busy time.
Major September 22, 2026 Unplanned outage for c8s1-win1-syd.hosting-services.net.au 3h 10m
Started Sep 22, 2026, 09:54 PM UTC· resolved Sep 23, 2026, 01:05 AM UTC
- resolved Sep 23, 2026, 01:05 AM UTC
We've now resolved the incident. Thanks for your patience.
Major July 8, 2026 Temporary cPanel Licence Issue. 1h 20m
Started Jul 08, 2026, 09:31 PM UTC· resolved Jul 08, 2026, 10:52 PM UTC
- investigating Jul 08, 2026, 09:31 PM UTC
We've identified an issue where cPanel's upstream servers are currently experiencing license registration issues. This is incorrectly flagging our servers as unlicensed. Our team is actively working directly with cPanel Support to resolve the connectivity issue and restore normal WHM access as quickly as possible.
- investigating Jul 08, 2026, 10:41 PM UTC
cPanel has implemented a fix for this issue. This fix is being rolled out now; as such, this issue should be resolved shortly.
- resolved Jul 08, 2026, 10:52 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 23, 2026 DDoS attack ongoing 2d 22h
Started May 23, 2026, 12:34 AM UTC· resolved May 25, 2026, 11:12 PM UTC
- investigating May 23, 2026, 07:38 AM UTC
Our team and upstream vendors have now tentatively mitigated the DDoS attack impacting access to services across our network. A full post incident response (PIR) will be provided to customers in due course that will provide further information on what happened and how we are further strengthening our capabilities against further attacks of this magnitude. We appreciate your patience and understanding.
- resolved May 25, 2026, 11:12 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 15, 2026 Network Connectivity Issues 3d 2h
Started May 15, 2026, 02:50 AM UTC· resolved May 18, 2026, 05:47 AM UTC
- resolved May 18, 2026, 05:47 AM UTC
We've now resolved the incident. Thanks for your patience.
Major May 15, 2026 SMS issues 1h 21m
Started May 15, 2026, 12:19 AM UTC· resolved May 15, 2026, 01:40 AM UTC
- resolved May 15, 2026, 01:40 AM UTC
We've now resolved the incident. Thanks for your patience.
Major May 8, 2026 Emergency hosting access restrictions 13h 35m
Started May 08, 2026, 04:37 AM UTC· resolved May 08, 2026, 06:12 PM UTC
- investigating May 08, 2026, 04:37 AM UTC
We have been alerted to 3 critical cPanel vulnerabilities that could allow a malicious user to gain elevated privileges to our hosting infrastructure: CVE-2026-29201 CVE-2026-29202 CVE-2026-29203 We have currently locked down cPanel/WHM/FTP/SFTP/SSH/Webdisk access. We expect cPanel to provide a patch for these vulnerabilities over the next 24 hours. Once we have more information and the restrictions have been lifted, we will update this status. If you need any assistance with making modifications to your services, please reach out to our support team via an eTicket with the requested changes.
- resolved May 08, 2026, 06:12 PM UTC
We've now resolved the incident. Thanks for your patience. We apologise for the extremem measures we took, however without further knowledge on how severe the exploits were, and with other exploits recently discovered that were quite critical, we chose to take the extreme method for the safety of our customers and their data. cPanel have released patches for the 3 CVEs and we have successfully applied them to the fleet. If you have a SMVPS, we highly recommend you update your cPanel installations immediately, as we have removed out firewall blocks to restore service to our fleet.
Major May 1, 2026 Emergency Maintenance on Hosting Servers 6d 6h
Started May 01, 2026, 01:14 AM UTC· resolved May 07, 2026, 07:32 AM UTC
- investigating May 01, 2026, 01:14 AM UTC
We require a reboot to do emergency maintenance on some of our servers. Downtime is expected to be less than 5 minutes per server, though some may take longer. We apologise for the inconvience but due to the severity of the issue, we have no choice but to do this ASAP.
- resolved May 07, 2026, 07:32 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 30, 2026 Emergency name sever maintenance. 6d 22h
Started Apr 30, 2026, 09:23 AM UTC· resolved May 07, 2026, 07:32 AM UTC
- investigating Apr 30, 2026, 09:23 AM UTC
We are currently experiencing issues with our name servers, which require our Infrastructure team to perform emergency maintenance to restore service. During this time, some DNS queries will fail or take longer to respond. Once we have restored the services, we will provide another update.
- investigating Apr 30, 2026, 10:06 PM UTC
We've fixed the core issue, and are waiting for things to recover.
- resolved May 07, 2026, 07:32 AM UTC
We've now resolved the incident. Thanks for your patience.
Minor April 20, 2026 Degraded Performance detected on status page 7d 3h Overall
Started Apr 20, 2026, 04:03 PM UTC· resolved Apr 27, 2026, 07:15 PM UTC
No vendor updates were posted for this incident.
Major March 24, 2026 Current issues with be3.s3 1d 1h
Started Mar 24, 2026, 05:27 AM UTC· resolved Mar 25, 2026, 07:04 AM UTC
- resolved Mar 25, 2026, 07:04 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 20, 2026 Temporary cPanel service routing disabled 60d 3h
Started Mar 20, 2026, 02:40 AM UTC· resolved May 19, 2026, 05:42 AM UTC
- investigating Mar 23, 2026, 12:23 AM UTC
The attacks are still ongoing, and we are waiting for cPanel to backport a fix so we can resolve these issues.
- resolved May 19, 2026, 05:42 AM UTC
We have applied an update from cPanel, which should resolve this issue now. Thanks for your patience.
Major March 19, 2026 Unexpected Server Issues 38m
Started Mar 19, 2026, 02:27 AM UTC· resolved Mar 19, 2026, 03:05 AM UTC
- resolved Mar 19, 2026, 03:05 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 19, 2026 Unplanned maintenance on certain shared hosting servers 3h 16m
Started Mar 19, 2026, 01:57 AM UTC· resolved Mar 19, 2026, 05:13 AM UTC
- resolved Mar 19, 2026, 05:13 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 15, 2026 cPanel/WHM temporary outage 15h 26m
Started Mar 15, 2026, 06:00 AM UTC· resolved Mar 15, 2026, 09:26 PM UTC
- resolved Mar 15, 2026, 09:26 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 25, 2026 LiveChat Unavailable 2h 9m
Started Feb 25, 2026, 05:33 AM UTC· resolved Feb 25, 2026, 07:42 AM UTC
- resolved Feb 25, 2026, 07:42 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 4, 2026 Uplanned outage for some services 1h 18m
Started Feb 04, 2026, 09:22 PM UTC· resolved Feb 04, 2026, 10:41 PM UTC
- resolved Feb 04, 2026, 10:41 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 2, 2026 Backend Axigen issues 22d 20h
Started Feb 02, 2026, 03:08 AM UTC· resolved Feb 24, 2026, 11:24 PM UTC
- resolved Feb 24, 2026, 11:24 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 29, 2026 Connectivity issues with Axigen email hosting 1h 7m
Started Jan 29, 2026, 04:28 AM UTC· resolved Jan 29, 2026, 05:36 AM UTC
- resolved Jan 29, 2026, 05:36 AM UTC
Our Infrastructure team have identified and resolved the issue. Services are coming back online now. If you are still experiencing issues, please reach out to our Technical Support team.
Major January 8, 2026 Unplanned outage for some shared hosting servers 1h 5m
Started Jan 08, 2026, 08:58 PM UTC· resolved Jan 08, 2026, 10:04 PM UTC
- resolved Jan 08, 2026, 10:04 PM UTC
Thank you for you patience the servers are now available again, if you have any issues please contact our technical support team.