Resolved after 18 hours, affecting Alerts - Delivered via Direct and Alerts - Delivered via SFTP and 1 more, on October 14, 2025.
The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
Affected components
Update timeline
- investigating Oct 14, 2025, 08:03 PM UTC
The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
- resolved Oct 15, 2025, 02:04 PM UTC
This incident has been resolved.
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