Resolved after 8 hours 13 minutes, affecting Alerts - Delivered via SFTP and SFTP Connection, on October 21, 2026.
We are seeing a significant number of successful SFTP connections, indicating that the service is functioning for many customers. However, some customers are still experiencing connectivity issues. Our team continues to investigate these remaining issues and work toward a full resolution.
Affected components
Update timeline
- identified Oct 21, 2026, 01:58 PM UTC
UHIN is currently experiencing SFTP connectivity, impacting customers’ ability to connect to sftp folders. Our team is actively working to identify the root cause and resolve the issue promptly. Estimated Time to Resolution: - We anticipate resolving the issue by 10/21/2026.
- identified Oct 21, 2026, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2026, 08:25 PM UTC
We are seeing a significant number of successful SFTP connections, indicating that the service is functioning for many customers. However, some customers are still experiencing connectivity issues. Our team continues to investigate these remaining issues and work toward a full resolution.
- resolved Oct 21, 2026, 10:11 PM UTC
UHIN has identified the cause of this issue and it has been resolved.
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