Resolved after 10 hours 19 minutes, affecting EFTPOS machine connectivity, on July 7, 2026.
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
Affected components
Update timeline
- investigating Jul 07, 2026, 09:10 PM UTC
We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
- resolved Jul 08, 2026, 07:29 AM UTC
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
Your product runs on more than Tyro
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services