Resolved after 12 hours 12 minutes, affecting SMS, APAC, on August 30, 2026.
The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.
Affected components
Update timeline
- investigating Aug 30, 2026, 07:28 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 30, 2026, 07:35 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 30, 2026, 08:36 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 30, 2026, 10:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 12:05 PM UTC
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 02:16 PM UTC
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 06:16 PM UTC
We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Aug 30, 2026, 07:41 PM UTC
The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.
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