Twilio incident
SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to LIME Cayman Islands
Resolved after 1 day 13 hours, affecting SMS, Latin America, on August 28, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to LIME network subscribers in Cayman Islands is operating normally.
Affected components
Update timeline
- investigating Aug 28, 2026, 09:38 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 28, 2026, 09:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 28, 2026, 10:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 29, 2026, 12:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 29, 2026, 04:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 29, 2026, 12:46 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 09:13 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 11:13 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in the Cayman Islands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 03:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Aug 30, 2026, 11:17 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to LIME network subscribers in Cayman Islands is operating normally.
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