Twilio incident
Voice Insights Returning Inaccurate Client Call Metrics Graphs
Resolved after 19 minutes, affecting Voice Insights US1 and Voice Insights AU1 and 1 more, on August 26, 2026.
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
Affected components
Update timeline
- investigating Aug 26, 2026, 11:25 PM UTC
Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Aug 26, 2026, 11:44 PM UTC
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
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