Twilio incident
MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon and T-Mobile United States
Resolved after 9 hours 52 minutes, affecting MMS Short Code, North America, on August 26, 2026.
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.
Affected components
Update timeline
- investigating Aug 26, 2026, 07:51 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 07:53 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 08:58 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 11:03 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 27, 2026, 03:12 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 03:25 AM UTC
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 05:25 AM UTC
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 27, 2026, 05:43 AM UTC
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.
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