Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in China
Resolved after 16 minutes, affecting SMS, APAC, on August 26, 2026.
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Affected components
Update timeline
- investigating Aug 26, 2026, 07:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 07:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 26, 2026, 07:56 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
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