Twilio incident
SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico
Resolved after 15 hours 54 minutes, affecting SMS, Latin America, on August 26, 2026.
The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Affected components
Update timeline
- investigating Aug 26, 2026, 01:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 26, 2026, 02:45 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 04:51 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 05:53 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 07:58 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 11:59 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 03:18 AM UTC
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 05:25 AM UTC
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 27, 2026, 05:39 AM UTC
The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.
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