Twilio incident
SMS Delivery Receipt Delays from Twilio to Multiple Networks in Brazil
Resolved after 11 hours 2 minutes, affecting SMS, Latin America, on August 26, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.
Affected components
Update timeline
- investigating Aug 26, 2026, 12:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 12:31 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 01:33 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 03:36 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 06:17 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 08:17 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 26, 2026, 11:26 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.
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