Twilio incident
SMS Delivery Receipt Delays from Twilio to Globe Philippines
Resolved after 7 hours 57 minutes, affecting SMS, APAC, on August 25, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
Affected components
Update timeline
- investigating Aug 25, 2026, 11:35 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 26, 2026, 12:42 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 01:38 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 03:40 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 26, 2026, 07:33 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
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