Twilio incident
SMS Delivery Receipt Delays from Twilio to Telefonica Chile
Resolved after 7 hours 29 minutes, affecting SMS, Latin America, on August 25, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in Chile are operating normally.
Affected components
Update timeline
- investigating Aug 25, 2026, 10:34 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in Chile. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 10:41 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 11:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 12:44 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 02:46 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 02:50 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 04:52 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 26, 2026, 06:03 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in Chile are operating normally.
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