Twilio incident

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Drillisch 1&1 Germany

Resolved after 3 hours 46 minutes, affecting SMS, Europe, on August 25, 2026.

resolved Aug 25, 2026, 11:49 PM UTC

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany is operating normally.

Started: Aug 25, 2026, 08:02 PM UTC
Resolved: Aug 25, 2026, 11:49 PM UTC
Duration: 3h 46m
Detected by Pingoru: Aug 25, 2026, 08:02 PM UTC

Affected components

SMS, Europe

Update timeline

investigating Aug 25, 2026, 08:02 PM UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified Aug 25, 2026, 08:11 PM UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified Aug 25, 2026, 09:12 PM UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring Aug 25, 2026, 09:48 PM UTC

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved Aug 25, 2026, 11:49 PM UTC

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany is operating normally.

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