Twilio incident
SMS Delivery Failures from Twilio Phone Numbers to MTN Zambia
Resolved after 11 hours 55 minutes, affecting SMS, Middle East & Africa, on August 25, 2026.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
Affected components
Update timeline
- investigating Aug 25, 2026, 06:07 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 06:10 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 07:15 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 25, 2026, 09:17 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 26, 2026, 01:25 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 03:48 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 05:56 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 26, 2026, 06:02 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
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