Twilio incident
Voice Call Failures from Network Subscribers to a Subset of Twilio Portugal Phone Numbers
Resolved after 4 hours 10 minutes, affecting Voice, Europe, on August 25, 2026.
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.
Affected components
Update timeline
- investigating Aug 25, 2026, 04:41 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 04:56 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 06:02 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 25, 2026, 07:22 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 25, 2026, 08:52 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.
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