Twilio incident
Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.
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Resolved on August 20, 2026.
Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
Update timeline
- resolved Aug 24, 2026, 07:38 PM UTC
Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
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