Twilio incident
SMS Delivery Delays from Twilio to Viva Dominican Republic
Resolved after 20 minutes, affecting SMS, Latin America, on August 21, 2026.
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Affected components
Update timeline
- investigating Aug 21, 2026, 09:40 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 21, 2026, 09:46 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 21, 2026, 10:00 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
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