Twilio incident

IncomingPhoneNumbers API Failures

Resolved after 2 hours 16 minutes, affecting REST API, on August 19, 2026.

resolved Aug 19, 2026, 04:58 PM UTC

We are no longer experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. This incident has been resolved.

Started
Aug 19, 2026, 02:42 PM UTC
Resolved
Aug 19, 2026, 04:58 PM UTC
Duration
2h 16m
Detected by Pingoru
Aug 19, 2026, 02:42 PM UTC

Affected components

REST API

Update timeline

  1. investigating Aug 19, 2026, 02:42 PM UTC

    We are experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 19, 2026, 03:40 PM UTC

    The issue causing 5xx errors for IncomingPhoneNumbers API affecting Hosted Number has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Aug 19, 2026, 04:30 PM UTC

    We are observing successful recovery for IncomingPhoneNumbers API on Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Aug 19, 2026, 04:58 PM UTC

    We are no longer experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. This incident has been resolved.

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