Twilio incident
SMS Delivery Receipt Delays from Twilio to Telecall Brazil
Resolved after 13 hours 32 minutes, affecting SMS, Latin America, on August 19, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to Telecall network subscribers in Brazil is operating normally.
Affected components
Update timeline
- investigating Aug 19, 2026, 06:08 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 06:22 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 07:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 19, 2026, 09:31 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 19, 2026, 01:35 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 19, 2026, 03:35 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 19, 2026, 07:40 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Telecall network subscribers in Brazil is operating normally.
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