Resolved after 19 hours 16 minutes, affecting SMS, Latin America and SMS, Europe, on August 18, 2026.
The incident has been resolved and SMS delivery from Twilio to Free Caraibe network subscribers in France is operating normally.
Affected components
Update timeline
- investigating Aug 18, 2026, 12:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 18, 2026, 12:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 18, 2026, 01:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 18, 2026, 02:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 18, 2026, 04:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 18, 2026, 08:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 02:17 PM UTC
We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 04:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 07:49 PM UTC
The incident has been resolved and SMS delivery from Twilio to Free Caraibe network subscribers in France is operating normally.
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