Twilio incident
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Turkey
Resolved after 8 hours 39 minutes, affecting Voice, Europe, on August 17, 2026.
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey are operating normally.
Affected components
Update timeline
- investigating Aug 17, 2026, 09:26 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 17, 2026, 09:30 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 17, 2026, 10:30 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 18, 2026, 12:31 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 03:45 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 05:45 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 06:06 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey are operating normally.
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