Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Claro Colombia
Resolved after 3 hours 43 minutes, affecting SMS, Latin America, on August 17, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Affected components
Update timeline
- investigating Aug 17, 2026, 06:24 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 17, 2026, 07:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 17, 2026, 08:05 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 17, 2026, 10:08 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
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