Twilio incident

SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico

Resolved after 13 hours 19 minutes, affecting SMS Long Code, North America and SMS Short Code, North America and 1 more, on August 16, 2026.

resolved Aug 17, 2026, 08:31 AM UTC

The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Started: Aug 16, 2026, 07:12 PM UTC
Resolved: Aug 17, 2026, 08:31 AM UTC
Duration: 13h 19m
Detected by Pingoru: Aug 16, 2026, 07:12 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin America

Update timeline

investigating Aug 16, 2026, 07:12 PM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating Aug 16, 2026, 08:12 PM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating Aug 16, 2026, 10:12 PM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating Aug 17, 2026, 02:13 AM UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring Aug 17, 2026, 06:22 AM UTC

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved Aug 17, 2026, 08:31 AM UTC

The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

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