Twilio incident
SMS Delivery Delays from Twilio to Orange/Soci Madagascar
Resolved after 19 hours 32 minutes, affecting SMS, Middle East & Africa, on August 15, 2026.
The incident has been resolved and SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar is operating normally.
Affected components
Update timeline
- identified Aug 15, 2026, 12:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 15, 2026, 01:40 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 03:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 07:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 16, 2026, 03:53 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 16, 2026, 06:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 16, 2026, 08:07 AM UTC
The incident has been resolved and SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar is operating normally.
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