Twilio incident
SMS Delivery Delays from Twilio to KDDI Corporation Japan
Resolved after 18 hours 20 minutes, affecting SMS, APAC, on August 15, 2026.
The incident has been resolved and SMS delivery from Twilio to KDDI Corporation network subscribers in Japan is operating normally.
Affected components
Update timeline
- investigating Aug 15, 2026, 06:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 15, 2026, 06:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 15, 2026, 07:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 10:00 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 02:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 15, 2026, 10:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 15, 2026, 10:50 PM UTC
We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 16, 2026, 12:50 AM UTC
We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 16, 2026, 01:18 AM UTC
The incident has been resolved and SMS delivery from Twilio to KDDI Corporation network subscribers in Japan is operating normally.
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