Twilio incident
SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi Malaysia
Resolved after 5 hours 41 minutes, affecting SMS, APAC, on August 13, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.
Affected components
Update timeline
- investigating Aug 13, 2026, 10:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 13, 2026, 10:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 13, 2026, 11:25 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 13, 2026, 11:27 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 14, 2026, 12:33 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 01:28 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 03:34 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 14, 2026, 04:19 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.
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