Resolved after 18 hours 5 minutes, affecting SMS, Europe, on August 13, 2026.
The incident has been resolved and SMS delivery from Twilio to Sky network subscribers in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Aug 13, 2026, 06:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 13, 2026, 07:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 13, 2026, 08:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 13, 2026, 10:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 14, 2026, 02:14 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 06:08 AM UTC
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 08:09 AM UTC
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 12:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Aug 14, 2026, 12:54 PM UTC
The incident has been resolved and SMS delivery from Twilio to Sky network subscribers in the United Kingdom is operating normally.
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