Twilio incident
SMS Delivery Delays and Failures between Twilio Short Codes and Telcel in Mexico
Resolved after 7 hours 19 minutes, affecting SMS, Latin America, on April 30, 2026.
The incident has been resolved and SMS delivery between Twilio Short Codes and Telcel network subscribers in Mexico is operating normally.
Affected components
Update timeline
- investigating Apr 30, 2026, 04:59 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 30, 2026, 05:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 30, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 30, 2026, 08:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Apr 30, 2026, 10:28 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 01, 2026, 12:19 AM UTC
The incident has been resolved and SMS delivery between Twilio Short Codes and Telcel network subscribers in Mexico is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services