Resolved after 10 hours 48 minutes, affecting SMS, APAC, on August 12, 2026.
The incident has been resolved and SMS delivery from Twilio to Zong network subscribers in Pakistan is operating normally.
Affected components
Update timeline
- investigating Aug 12, 2026, 01:38 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 12, 2026, 01:48 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 12, 2026, 02:48 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 12, 2026, 04:49 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 12, 2026, 08:49 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 12, 2026, 10:22 PM UTC
We have observed a recovery in SMS delivery from Twilio to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 13, 2026, 12:26 AM UTC
The incident has been resolved and SMS delivery from Twilio to Zong network subscribers in Pakistan is operating normally.
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