Twilio incident

Dialogflow Virtual Agent Degraded

Resolved after 3 hours 11 minutes, affecting Dialogflow US1, on August 10, 2026.

resolved Aug 10, 2026, 09:10 PM UTC

The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

Started
Aug 10, 2026, 05:59 PM UTC
Resolved
Aug 10, 2026, 09:10 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 10, 2026, 05:59 PM UTC

Affected components

Dialogflow US1

Update timeline

  1. investigating Aug 10, 2026, 05:59 PM UTC

    We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.

  2. investigating Aug 10, 2026, 06:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 10, 2026, 06:59 PM UTC

    We are still investigating issue. We will provide an update within two hours or sooner.

  4. monitoring Aug 10, 2026, 08:14 PM UTC

    Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved Aug 10, 2026, 09:10 PM UTC

    The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

Your product runs on more than Twilio

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →