Twilio incident
SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy
Resolved after 10 hours 37 minutes, affecting SMS, Europe, on August 6, 2026.
The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
Affected components
Update timeline
- investigating Aug 06, 2026, 12:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 06, 2026, 12:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 06, 2026, 01:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 06, 2026, 03:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 06, 2026, 06:03 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 06, 2026, 08:09 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 06, 2026, 11:24 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
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