Twilio incident
SMS Delivery Delays and Failures from Twilio to C+W Sure United Kingdom
Resolved after 14 hours 31 minutes, affecting SMS, Europe, on August 5, 2026.
The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Aug 05, 2026, 12:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 05, 2026, 01:51 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 05, 2026, 02:52 AM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 05, 2026, 04:58 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 05, 2026, 08:58 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 05, 2026, 12:55 PM UTC
We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 05, 2026, 02:58 PM UTC
We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 05, 2026, 03:31 PM UTC
The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.
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