Twilio incident

Elevated 500 Errors on Multiple Twilio APIs

Resolved after 2 days 18 hours, affecting Programmable Messaging API, on August 4, 2026.

resolved Aug 07, 2026, 11:01 AM UTC

We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.

Started
Aug 04, 2026, 04:45 PM UTC
Resolved
Aug 07, 2026, 11:01 AM UTC
Duration
2d 18h
Detected by Pingoru
Aug 04, 2026, 04:45 PM UTC

Affected components

Programmable Messaging API

Update timeline

  1. investigating Aug 04, 2026, 04:45 PM UTC

    As of 16:13 UTC, we're seeing an increase in API failures on multiple Twilio APIs. The failures have tapered down to pre-event levels at 16:20 UTC. We're still monitoring our services and finding the root cause for the elevated failures. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 04, 2026, 05:02 PM UTC

    We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.

  3. resolved Aug 07, 2026, 11:01 AM UTC

    We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.

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