Twilio incident

Retroactive Incident: Deepgram connection Timeouts Impacting Speech to Text

Resolved on August 4, 2026.

resolved Aug 04, 2026, 03:36 PM UTC

During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

Started
Aug 04, 2026, 03:36 PM UTC
Resolved
Aug 04, 2026, 03:36 PM UTC
Duration
–
Detected by Pingoru
Aug 04, 2026, 03:36 PM UTC

Update timeline

  1. resolved Aug 04, 2026, 03:36 PM UTC

    During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

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