Twilio incident
AI Terms Page Presented When Using Twilio Conversations
Resolved after 1 hour 42 minutes, affecting Conversation Intelligence (classic) and Conversation Orchestrator and 1 more, on August 3, 2026.
The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.
Affected components
Update timeline
- investigating Aug 03, 2026, 10:02 PM UTC
Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Aug 03, 2026, 11:44 PM UTC
The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.
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