Twilio incident
New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account
Resolved after 23 hours 57 minutes, affecting WhatsApp Messaging, on April 29, 2026.
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
Affected components
Update timeline
- investigating Apr 29, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Apr 29, 2026, 06:24 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
- identified Apr 29, 2026, 07:27 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
- identified Apr 29, 2026, 09:33 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
- identified Apr 30, 2026, 02:33 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
- identified Apr 30, 2026, 10:31 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
- resolved Apr 30, 2026, 05:38 PM UTC
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services