Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric and Long Codes to Safaricom Kenya
Resolved after 2 hours 39 minutes, affecting SMS, Middle East & Africa, on August 2, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Safaricom network subscribers in Kenya is operating normally.
Affected components
Update timeline
- investigating Aug 02, 2026, 01:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 02, 2026, 01:52 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 02, 2026, 02:51 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 02, 2026, 03:57 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Safaricom network subscribers in Kenya is operating normally.
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