Twilio incident
Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Brazil
Resolved after 22 hours 53 minutes, affecting Voice, Latin America, on July 30, 2026.
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Affected components
Update timeline
- investigating Jul 30, 2026, 11:22 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 30, 2026, 11:42 PM UTC
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 31, 2026, 12:45 AM UTC
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 31, 2026, 02:48 AM UTC
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 31, 2026, 06:53 AM UTC
Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 31, 2026, 02:54 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 05:30 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 07:30 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 31, 2026, 10:16 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Brazil are operating normally.
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