Twilio incident

Delay in Message Redactions

Resolved after 4 hours 13 minutes, affecting Bulk Export, on July 30, 2026.

resolved Jul 30, 2026, 06:54 PM UTC

We have fully investigated the Bulk Export API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Started
Jul 30, 2026, 02:41 PM UTC
Resolved
Jul 30, 2026, 06:54 PM UTC
Duration
4h 13m
Detected by Pingoru
Jul 30, 2026, 02:41 PM UTC

Affected components

Bulk Export

Update timeline

  1. investigating Jul 30, 2026, 02:41 PM UTC

    We are currently investigating an issue with "stuck events" in MSS-cleaner. We expect to provide another update in 1 hour or as soon as more information becomes available

  2. investigating Jul 30, 2026, 04:19 PM UTC

    We are contiuning to investigate this issue.

  3. investigating Jul 30, 2026, 04:25 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 30, 2026, 06:28 PM UTC

    We are contiuning to investigate this issue.

  5. resolved Jul 30, 2026, 06:54 PM UTC

    We have fully investigated the Bulk Export API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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