Resolved after 7 hours 31 minutes, affecting SMS, Middle East & Africa, on July 30, 2026.
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
Affected components
Update timeline
- identified Jul 30, 2026, 05:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zamtel network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 30, 2026, 06:18 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 30, 2026, 08:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 30, 2026, 12:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 30, 2026, 12:54 PM UTC
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
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