Twilio incident
SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom Kenya
Resolved after 3 hours 17 minutes, affecting SMS, Middle East & Africa, on July 29, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya is operating normally.
Affected components
Update timeline
- investigating Jul 29, 2026, 06:56 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 29, 2026, 07:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 29, 2026, 08:07 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 29, 2026, 10:14 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya is operating normally.
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