Resolved after 3 hours 24 minutes, affecting Conversation Intelligence (classic), on July 28, 2026.
Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.
Affected components
Update timeline
- investigating Jul 28, 2026, 03:20 PM UTC
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.
- investigating Jul 28, 2026, 04:24 PM UTC
Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 04:36 PM UTC
Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.
- resolved Jul 28, 2026, 06:45 PM UTC
This issue has been resolved.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services