Twilio incident
SMS Delivery Report Delays from a Subset of Twilio Toll-Free Numbers to Verizon United States
Resolved after 4 hours 36 minutes, affecting SMS Long Code, North America and SMS Toll-Free, North America and 1 more, on July 28, 2026.
The incident has been resolved and SMS delivery receipts from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States are operating normally.
Affected components
Update timeline
- identified Jul 28, 2026, 02:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 28, 2026, 03:33 AM UTC
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 05:17 AM UTC
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 28, 2026, 06:59 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States are operating normally.
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