Twilio incident
Issue with Stale Observations Results when Querying Memory Recall
Resolved after 2 hours 56 minutes, affecting Conversation Memory, on July 24, 2026.
The issue affecting observation results has been resolved and Memory Recall is operating normally at this time.
Affected components
Update timeline
- identified Jul 24, 2026, 10:46 PM UTC
Our engineers have identified an issue with Memory Recall and are working to deploy a fix. At this time, profiles with more than 500 observations could see stale observations in their results from Memory Recall. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 11:43 PM UTC
Observations results in Memory Recall is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 25, 2026, 01:43 AM UTC
The issue affecting observation results has been resolved and Memory Recall is operating normally at this time.
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