Resolved after 3 hours 32 minutes, affecting Conversation Intelligence (classic), on July 24, 2026.
The issue with being unable to create configurations has been resolved and Twilio Conversations Classic is operating normally at this time.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:48 PM UTC
We are experiencing an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 24, 2026, 05:45 PM UTC
We continue to experience an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 06:25 PM UTC
We are observing recovery in creating configurations in Twilio Conversations Classic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 08:20 PM UTC
The issue with being unable to create configurations has been resolved and Twilio Conversations Classic is operating normally at this time.
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