Twilio incident
SMS Delivery Delays and Failures from Twilio to MTS Russia
Resolved after 2 hours 10 minutes, affecting SMS, Europe, on April 28, 2026.
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Affected components
Update timeline
- investigating Apr 28, 2026, 03:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 28, 2026, 03:43 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 28, 2026, 03:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 28, 2026, 05:44 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Apr 28, 2026, 05:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
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