Twilio incident

Automated Alert: Minimal Customer Impact

Resolved after 4 hours 8 minutes, affecting Messaging Services, on July 23, 2026.

resolved Jul 23, 2026, 06:37 AM UTC

We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.

Started
Jul 23, 2026, 02:29 AM UTC
Resolved
Jul 23, 2026, 06:37 AM UTC
Duration
4h 8m
Detected by Pingoru
Jul 23, 2026, 02:29 AM UTC

Affected components

Messaging Services

Update timeline

  1. investigating Jul 23, 2026, 02:29 AM UTC

    Our monitoring systems have detected a potential issue with Validity Period setting within Messaging Services not being applied. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Jul 23, 2026, 06:37 AM UTC

    We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.

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