Resolved after 6 hours 52 minutes, affecting SMS, APAC, on July 21, 2026.
The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
Affected components
Update timeline
- investigating Jul 21, 2026, 04:51 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 04:55 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 05:56 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 08:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 09:37 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 11:43 PM UTC
The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
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